Answers from Our Experts (1)
The hallmark of any luxury hotel is service, and The St. Regis Washington, D.C. offers a superior concierge staff. We spoke with one of the Forbes Travel Guide Four-Star hotel’s longtime concierge staff members, and she shared a particularly interesting story about a young boy’s birthday gift during a visit to the hotel. The boy, who loved planes, was particularly keen on speaking with a pilot during his stay — he’d built a model airplane out of Legos and wanted to determine if he had been accurate. The concierge staff found a local retired pilot (who had flown in World War II) and arranged a meeting with the boy and his dad. They discussed the airplane, traded stories and, in the course of the discussion, determined an unlikely connection — the pilot had liberated the boy’s grandfather from a concentration camp during World War II. As if that weren’t enough, after the meeting, the Washington D.C. hotel staff planned a private Pentagon tour for the young boy and his father. Needless to say, this is Four-Star service at its best.